Order Tracking

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, contact us at lalita@heaven1.store.

If accepted, we’ll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If the merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be refunded on your original payment method within 10 business days.

If more than 15 business days have passed, please contact us at lalita@heaven1.store.